FAQs
WHAT MEANS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, JCB and PayPal.
WHY DOES MY ORDER DETAIL INDICATE “PAYMENT ERROR”?
If you have canceled the payment at any time during the ordering process, the incomplete order will be temporarily called "Payment Error". To fix it, just click "Checkout" on the order page, and you will be able to pay for your items and complete the order.
HOW DOES SHIPPING WORK?
Zuhrai works in partnership with merchants and artisans around the world to provide you with the best prices and the most interesting products. This means that your order is shipped from regions of the world such as Thailand, Tibet, China, India, etc. via our partnership with USPS, as we ship directly from our partners in these countries, your item can take between 10 and 20 days. Do not worry if it does not show up immediately, you can send us an e-mail for follow-up. We also offer worldwide shipping options - no matter where you are, you can buy from us!
I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS OF MY ORDER?
We ship our products from different warehouses around the world and always do our best to ship your items from the warehouse closest to you. However, it may mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on supplying our warehouses with as many products as possible. We will do our best so that you can get all of your items safely.
WHAT IF I HAVE TO RETURN SOMETHING?
No problem! Contact us immediately and we will guide you through the process - we will send you a prepaid mail to return the item.